Overvivew

Protecting our clients’ privacy is very important to Sapiens Accounting Solutions. This Privacy Policy (the Policy) explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Purpose

This Policy outlines our policies and practices for the collection and management of personal information, ensuring compliance with legal obligations and maintaining the trust of our clients.

Collection of Personal Information

We may collect personal information for purposes including, but not limited to:

1. Providing products and services to you
2. Managing and administering these products and services
3. Informing you about other products, services, or updates

We only collect information that is necessary for providing our services and fulfilling legal obligations.

Information Held

The nature of information collected depends on your relationship with us and the services we provide. We aim to collect only information that is relevant and required to deliver our services effectively.

Access and Correction

You may request access to your personal information by contacting us. Where legally permissible, we will provide details of the information held and allow you to request corrections or deletions. You may also opt out of marketing communications at any time.

Use and Disclosure of Personal Information

We will not sell your personal information. We may disclose information to third parties in the following circumstances: -

• Where required by law.
• Where necessary to provide services to you (including other firms within Sapiens Accounting Solutions).
• Where you have given consent.

We retain personal information only as long as necessary to provide our services and comply with legal
requirements.

Cross-Border Disclosure

Some third-party service providers we use (e.g., cloud accounting platforms, email, or data storage) may be located overseas. We take reasonable steps to ensure these providers comply with the APPs. By using our services, you consent to this disclosure.

Website and Online Services

We may collect information such as account sign-on details, email addresses, and access records to provide relevant electronic services. Cookies or analytics tools may be used to improve user experience, and by using our website, you consent to this collection.

Protection of Personal Information

We implement reasonable technical and organizational measures to protect personal information. All staff are required to maintain confidentiality under employment contracts and internal policies.

Consent

By using our services or website, you consent to the collection, use, and disclosure of personal information as described in this Policy and permitted under the Privacy Act.

Direct Marketing

We may use personal information to provide marketing communications about our services. You can opt out at any time by contacting us or using the unsubscribe option in emails.

Complaints Handling

If you believe your privacy has been breached, contact us at aamir@sapiensaccounting.com or +61 1300 139 351. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at ww.oaic.gov.au

Contact Information

For access, corrections, complaints, or inquiries about your personal information, contact :- contact@sapaccounting.com.au or 1300 139 351 or Book an Appointment via our website

Review

This Policy will be reviewed annually to ensure ongoing compliance and effectiveness.